Poslať Štv Nov 27, 2014 3:13 pm

IPT Specialist

As the market leader in Clinical Research, Quintiles helps to improve healthcare world-wide by providing a broad range of professional services and partnering solutions to the pharmaceutical and healthcare industries.

As part of our expansion we are looking for a highly motivated

IPT Specialist

to join our team in Bratislava.

IPT Specialist in Quintiles
• Provide assistance to internal and external system users through a variety of communications tools including telephone, e-mail and instant messenger
• Using a customer oriented approach, manage user support tickets through their life-cycle while working collaboratively with other support functions
• Perform root cause analysis of problems, execute functions necessary to resolve them and escalate as necessary
• Set up complex projects in ECM systems and troubleshoot issues arising from data feeds or other causes
• Collaborate with business and IT stakeholders as necessary to implement and maintain ECM systems
• Participate in activities required for systems lifecycle management—such as tracking defects and user acceptance testing & Create, review and maintain documentation and training materials for end users
• Advise users and other support personnel on using ECM systems in compliance with SOPs and usage guidelines
• Collaborate within the team and with other support functions to create, review and maintain support documentation
• Support the collection, management and reporting of metrics

The ideal candidate profile
• Three years experience supporting electronic content management systems in the biopharmaceutical industry; or equivalent combination education, training and experience + advanced English language skills
• Strong knowledge of OpenText Livelink/Content Server functionality, or similar ECM systems
• Strong problem solving skills for efficiently solving computer application issues. For example: software configuration, data feeds, and nested security group configuration.
• Ability to quickly learn new systems and processes while applying prior experience and critical thinking skills to new situations

You can apply here:
https://quintiles.taleo.net/careersecti ... ob=1420869